Refund policy

We take pride in exceptional craftsmanship and meticulous attention to detail, committed to delivering a superior purchasing experience from start to finish. Should any issues arise, we encourage you to review our return policy and contact us for resolution rather than initiating a dispute directly. 

 

Cancellation Policy

Orders can be canceled free of charge within 12 hours of placement. 

 

General Principles

If there are any quality issues, you may return the item within 30 days.

 

Eligible for Return

Manufacturing defects only, including:

  • Incorrect product made
  • Wrong lining type used
  • Significant discrepancy from description

Conditions: Report defects, damage, or incorrect size/color immediately upon receipt. Items must be unused, with original tags attached, and unaltered. Requests must be submitted within 30 days of delivery.

 

Not Eligible for Return
  • Color dissatisfaction/not as expected
  • Accidental incorrect order
  • Change of mind
  • Measurement errors (customer responsibility)
  • Color variation due to added lining
  • Natural aging (sun fading, fabric wear, component fatigue, etc.)
  • Unauthorized modifications or self-repair
  • Fabric batch color variations (reasonable differences between samples and finished products are normal)

Special Terms: Claims valid only for original purchaser (non-transferable).

 

Return & Refund Details
  • Inspection: Examine immediately upon receipt; late requests may be rejected (30-day window).
  • Contact: Email info@usdrapery.com. Return address provided via email upon approval.
  • Return shipping: If the issue is related to quality, the seller is responsible; if it is any other issue, the buyer is responsible.
  • Refund Calculation: Full refund (100%) for quality issues. 
  • Return Period: we shall handle the refund after inspection within 3-5 days upon receipt. Refunded amount will be back to your original payment method card, and it normally takes 3-7 days to reflect on your credit card.

 

Warranty & Exchange

Our products are built to last and come with a limited lifetime warranty, covering material defects and manufacturing flaws throughout the product's entire lifespan. Upon verified confirmation of defects, we will repair or replace at our discretion (please provide photos of product defects, damage, or incorrect size/color; items must be unused, with original tags attached, and unaltered).

 

Important Reminders
  • Use a metal tape measure for accuracy.
  • Request a lining sample book before ordering to verify blackout performance. "Blackout rate" varies by environment and does not constitute misdescription.
  • Lost Packages:If your package is lost in transit, we will either reship a new item or issue a full refund. Please contact us within 60 days at info@usdrapery.com. We do not issue refunds or reshipments for packages that have been signed for and for which a receipt is provided.
  • For items that arrive damaged or defective, we offer replacement exchanges exclusively. *Replacement items must maintain identical specifications to your original purchase—including dimensions, header type, color, lining option, and all other details.
  • We generally cannot accommodate modification requests once you've received your order, so we strongly encourage careful measurement and thoughtful size selection before placing your order.custom-made items that have already shipped are final sale and cannot be cancelled under any circumstances
  • Regarding sizing mistakes: If you catch the error after submitting but before we begin production, we're happy to make the necessary adjustments. However, once manufacturing starts, any costs resulting from size changes become your responsibility. Should you find upon delivery that the dimensions don't match what you specified, and you can demonstrate this was due to our production oversight, we'll cover all related expenses at no cost to you.
  • Given that curtains are textile products, minor color discrepancies may occur due to monitor calibration and varying lighting environments. Most shade variations fall within acceptable tolerance levels. As a rule, we don't process returns for slight color differences unless the fabric color is substantially and materially wrong.
  • Sea freight：Due to the uncertainty of occasional customs inspections, delays may occur. Inspection-related delays generally range from 2-3 weeks. By selecting standard shipping, you acknowledge and accept the potential consequences of such delays.