FAQ

After your order ships, we will email the carrier name and tracking number. Tracking information may take 1–2 business days to update. Use the link in the shipping confirmation email or visit https://www.17track.net/en to check the latest status. If an order ships in multiple packages, each package will have separate tracking information.

Total delivery time consists of processing time plus transit time. Most made-to-order products require an estimated 1–8 days for processing and production. Standard transit is estimated at 20–35 days, and express transit is estimated at 12–20 days.

International shipments may also be delayed by customs inspection. When an inspection occurs, the additional delay is commonly 2–3 weeks, although actual timing is controlled by the carrier and customs authority. Please review the Shipping Policy for current costs, processing times, and transit estimates.

For more information, please visit our Returns & Refunds Policy page.（Refund policy）

If your item arrives damaged, defective, incorrectly manufactured, or different from your order, please contact us at info@usdrapery.com within 30 days of delivery. Include your order number and clear photos or videos showing the issue. After verification, we may provide repair, replacement, reshipment, or a full refund, as appropriate. Claims submitted after 30 days may be rejected.

Because most of our products are made to order, they are not eligible for return or exchange because of a change of mind, customer-supplied measurement errors, incorrect option selections, minor color differences caused by screens or lighting, normal fabric batch variation, normal wear, or unauthorized alterations or repairs.

If an item arrives damaged, defective, incorrectly manufactured, or materially different from the confirmed order, contact info@usdrapery.com within 30 days of delivery. Include the order number and clear photos or videos showing the issue. After verification, we may provide a repair, replacement, reshipment, or full refund, as appropriate. If an approved return is required because of our error, a verified quality issue, or shipping damage, we will cover the approved return shipping cost.

Approved refunds are returned to the original payment method and usually appear within 3–10 business days, depending on the bank or payment provider. If a package is lost in transit, contact us within 60 days. After verification, we will reship the item or provide a full refund. This does not apply to packages confirmed as delivered and signed for.

Please review the Return & Refund Policy before initiating any return.

Orders are shipped using our prepaid-duty arrangement for the destinations we currently serve. Applicable customs duties and import taxes covered by this arrangement are included in the amount paid at checkout, so customers should not normally be asked to pay additional import charges at delivery. If a carrier or customs authority requests an unexpected payment, contact info@usdrapery.com before paying so that we can verify the charge. Please review the Shipping Policy for current details.

In-stock items may be canceled for a full refund at any time before shipment. Once a package has left our facility, we will send the carrier and tracking information.

Made-to-order items may be canceled within 12 hours after the order is placed. Once production has started, the order cannot be canceled or modified. If you notice an order detail or measurement error, contact info@usdrapery.com as soon as possible.

The payment icons in the website footer show the methods currently accepted at checkout: American Express, Visa, Mastercard, Discover, Diners Club, JCB, Google Pay, and Apple Pay. Availability may vary by device, browser, or region. If a payment method shown in the footer is unavailable at checkout, contact info@usdrapery.com.

For an inside-mount Roman shade, measure the inside width at the top, middle, and bottom, then record the narrowest measurement to the nearest 1/8 inch. Measure the inside height at the left, center, and right, then record the longest measurement unless the selected product states otherwise.

Enter opening measurements or finished measurements only as requested by the selected product page. Factory deductions, finished-size conventions, minimum mounting depth, hardware clearance, and production tolerances vary by product and operating system. Do not make your own deduction unless the product instructions specifically require it. If any measurement or order field is unclear, contact info@usdrapery.com before ordering.

Fullness describes the relationship between fabric width and finished coverage width, but it must be applied according to the selected header style.

For sewn pleated headers, the ordered width normally represents the finished top width when the pleats are fully extended. The required construction fullness is built into the panel, so do not multiply the ordered width again. For flat headers such as grommet, rod pocket, back tab, tab top, or flat panel, use the fullness range stated on the selected product page. Ripple-fold fullness is determined by the compatible track, carrier spacing, and snap tape.

Before ordering, confirm whether the product width field requests finished width or flat fabric width.

General installation guidance is available in our online Curtain & Shade Installation Guide. Product-specific instructions and compatible hardware are also provided with the order where applicable. Compare all general guidance with the instructions and hardware supplied for the selected product.

Mounting surfaces, bracket requirements, operating systems, and safety devices vary by product. Before drilling, confirm that the mounting surface can support the product and check for concealed wiring or pipes. If any part, instruction, or mounting requirement is missing or unclear, contact info@usdrapery.com before installation.

Product images are intended to represent the fabric as accurately as practical, but screen settings, device color profiles, photography lighting, room lighting, and normal fabric batch variation can affect how a color appears. Natural and linen-blend textiles may also show subtle variations in tone and texture.

For the most reliable color and texture assessment, order a fabric swatch before placing a custom order. A swatch viewed in the intended room and lighting provides a better reference than an on-screen image.