FAQ

After we ship your order, the system will send you the carrier tracking number and carrier information. You can log in tohttps://www.17track.net/Check shipping status

We use standard international shipping.Due to the unpredictability of customs inspections, delays may occur. Inspection-related delays generally range from 2-3 weeks. By selecting standard shipping, you acknowledge and accept the potential consequences of such delays.

For more information, please visit our Returns & Refunds Policy page.（Refund policy）

We accept and process all legitimate return requests within 30 days of delivery. Please inspect your order immediately upon arrival. Should you receive damaged or faulty items, reach out to us at info@usdrapery.com within one week of delivery. You'll need to submit the package's shipping label along with photographs documenting the condition. After reviewing your claim and verifying the defect, we'll either issue a complete product refund, fix the item, or send a replacement—whichever option we deem appropriate (you'll receive an email confirming our decision). All returned merchandise must be in original, unused condition with tags intact and no modifications made.

Upon receiving your return, we'll verify that the items are in pristine condition—unworn, with all original tags and packaging intact. Based on our assessment, we'll determine whether to issue a full merchandise refund, repair the product, or exchange it for a new one (you'll be notified via email of our decision). Provided your return meets our requirements and you've submitted the required photos showing product defects along with the shipping label, we'll process a complete refund for your order immediately after confirming receipt of the return. The funds will appear in your original payment account within 3 to 10 business days.Please note that previous orders do not qualify for price matching or retroactive discounts. If your package is lost in transit, we will either reship a new item or issue a full refund. Please contact us within 60 days at info@usdrapery.com.

Our prices include customs duties and VAT, so buyers do not need to pay them.

For in-stock merchandise, you may cancel your order and receive a complete refund at any point prior to shipment. Once your package leaves our facility, we'll send you the shipping carrier details and tracking information.Cancellations submitted within 12 business hours of payment confirmation qualify for a full refund.Please note that custom-made items that have already shipped are final sale and cannot be cancelled under any circumstances.

The payment methods listed at the bottom of the website are all the payment methods we accept. If you have any questions, please contact us here.

For Roman shades, special attention is required during interior measurements. We will ship based on the actual dimensions you provide, with a typical tolerance of within 0.5 inches.

Typically we use double the fabric quantity. For triple pleats, we generally use 2.3 times the fabric quantity.

We provide a printed installation manual for curtains. Upon receiving your order, you may follow the printed instructions for installation. Should you encounter any issues, please feel free to contact us at any time.

Due to screen display limitations, there may be slight color differences between the actual fabric images and the physical fabric. This variation stems from differences in various screens. Color differences within the acceptable range for color variations are considered normal. If you are concerned about color variation, we recommend purchasing a fabric swatch first.